SHIPPING & DELIVERY OPTIONS

It's our shout! Enjoy FREE Standard Shipping on all orders over $75.00 to valid addresses in Australia!* (3-7 business days). For orders under $75.00, the shipping fee is $7.95. We’re also stoked to offer Express Shipping to valid addresses in Australia!* (2-3 business days). The shipping fee is $9.95 for all orders.

 

🚨 IMPORTANT SHIPPING UPDATE 🚨

Due to severe weather and flooding, rail disruptions are causing delivery delays in Western Australia. Please be advised that there is an estimated delay of 2-3 business days for deliveries to and from WA.

We recommend selecting the Express Post option at checkout to avoid further delays in receiving your order.

 

DELIVERY OPTIONS

FREE STANDARD DELIVERY	FREE FOR ORDERS OVER $75.00 3 - 7 Business days to most metro areas *This service can take up to 10 business days ATL (Authority To Leave) depending on carrier unforeseen network disruptions.
$7.95 STANDARD DELIVERY	$7.95 FOR ORDERS UNDER $75.00 3 - 7 Business days to most metro areas *This service can take up to 10 business days ATL (Authority To Leave) depending on carrier unforeseen network disruptions.
EXPRESS POST-DELIVERY	$9.95 FOR ALL ORDERS 2 - 3 Days to most metro areas *This service can take up to 5 business days ATL (Authority To Leave) depending on carrier unforeseen network disruptions.

 

 

ORDER PROCESSING TIME

We aim to dispatch all orders within 24-48 hours between Monday - Friday.

Express orders placed before 2pm each business day will be dispatched on the same day. Express and Standard service orders placed after 2pm or on weekends will be dispatched the following business day.

Our distribution centre is located in Melbourne VIC and is closed on weekends and public holidays.

 

SHIPPING DURING SALE PERIODS

Please allow up to 4 business days for orders to be dispatched during any sale and promotional period mostly due to the high volume of orders received during such a period. Our amazing Warehouse Team is working hard to have your order dispatched asap.

Please keep this in mind when placing an order as we are unable to make any changes once your order has been finalised.

If you need to update your shipping details, please chat with us or email us at onlinesupport@volcom.com.au immediately.

 

SHIPPING TO PO BOXES

While we do offer the service to ship your parcel to PO Boxes, Parcel Lockers, and Parcel Collect, please be aware Express Service is unavailable for delivery to PO Boxes, Parcel Lockers, and Parcel Collect. Your order will be sent with standard service post.

 

BULKY ITME DELIVERY

Please note: We use Couriers Please as our delivery partner when shipping selected bulky items including Volcom Luggage. Bulky items cannot be delivered to PO Boxes, Parcel Lockers, or Parcel Collect. The estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas)

Please Note: We ask that you enter your address carefully when purchasing bulky items. *Volcom takes no responsibility if your order is delivered to the incorrect address entered.

 

TRACKING YOUR ORDER

The best ways to track your deliveries:

• You will receive tracking status via email notifications from our shipping partner 

• Your exclusive tracking link will display the latest status of your parcel as well as carrier details

• You can also track your parcels on the Shippit site by the tracking number link provided or visit Shippit | Tracking Tool

• Additionally, once your order is confirmed at checkout, you will be able to select any of the following options to easily receive and be notified of shipping and delivery updates:

• Track your order with SHOP

• Get shipping updates by text

 

CAN I MAKE CHANGES TO MY ORDER AFTER IS PLACED?

As there is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address, change the size, or any other update requests once the order has been placed. 

Our address validator will display in the form of a drop-down menu for you to choose the correct delivery address when filling in your delivery details. Address Confirmation is also given on the order review page in the checkout, as well as the order confirmation email you receive once your order has been successfully placed. If you have entered the wrong address, please contact our friendly Customer Support team through onlinesupport@volcom.com.au immediately.

Volcom will attempt to update any incorrect order details. However, due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns policy/procedures section for more information.

Volcom Australia cannot be held responsible for an incorrect address being entered on your order. 

 

WHAT IS ATL?

ATL (Authority To Leave) - All our online deliveries are shipped with an ATL - Authority To Leave. This gives the courier the right to leave your order somewhere safe on the premises if you are not home at the time of delivery.

We always recommend that you choose a delivery location where someone can accept your delivery or a delivery location where the package can be left in a safe place.

*Volcom takes no responsibility if you are not able to locate an order that is confirmed to have been left in a safe place by the carrier

If you'd prefer your order to require a signature on delivery, please request this by contacting our friendly Customer Support team at onlinesupport@volcom.com.au once you have placed your order.

 

SPLIT SHIPMENT & PART DELIVERY

Due to stock locations, we may need to split ship your order. You will receive an email notification if this occurs and also receive separate tracking notifications for each parcel.

Part deliveries may be made where stock is not available. All reasonable attempts to fulfill your order will be made, however, if stock is unavailable, you will be notified via email with details of the item(s) unavailability within 24-48 hours. You will also receive confirmation of your refund.

 

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.