Returns

Returns

Domestic Returns

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Returns Policy: 30 day Return Period 

Volcom wants to assure you are 100% satisfied with the product you purchased, which is why we offer a hassle free 30 day return period on all items ordered via phone or online store.

  • Original shipping charges will not be added to refund
  • Items must be in 100% resalable condition
  • Return time frame starts from original ship date
  • No returns on Final Sale items
  • Returns must be initiated from the original point of sale and online orders will not be accepted for refund or exchange within our retail/outlet locations
  • At this time we are unable to offer exchanges for any online purchases.

How to Return:

Visit our RETURNS PORTAL

  • Enter your order number and the email address used to place your order
  • Complete the fields to submit your return. 
  • Once submitted, you'll be emailed your unique QR code. 
  • Print your label at home or bring your packaged return and QR code to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they'll print one for you.
  • Choose to drop your return at any Post Office or Australia Post Box.
  • You'll be emailed tracking details so you can follow your return back to our warehouse.

Locate your nearest Australia Post location here: (HTTP://AUSPOST.COM.AU/POL/APP/LOCATE)

See full Returns & Warranties Info HERE